Comments on: Incredibly Bad Customer Service from Discover Card http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/ Tue, 07 Feb 2012 05:51:18 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: SH http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-5254 SH Sat, 18 Sep 2010 08:50:31 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-5254 They tell you that you get 60 days only to dispute a charge. I have tried disputing charges with them and they respond that they refuse to take the claim and want me to "work it out" with whoever placed the charge. In the meantime, the 60 day clock is ticking and they've got you. I have my balance down to $0 and now use a credit card that through Charles Schwab that allows me to set up a unique credit card # for every on-line transaction, where I can limit the amount that can be charged to it. I am a 20 year Discover user, originally getting one in college and spending 10's of $1000's on this card. But they don't care. There are plenty of other companies. Go elsewhere. They tell you that you get 60 days only to dispute a charge. I have tried disputing charges with them and they respond that they refuse to take the claim and want me to “work it out” with whoever placed the charge. In the meantime, the 60 day clock is ticking and they’ve got you.

I have my balance down to $0 and now use a credit card that through Charles Schwab that allows me to set up a unique credit card # for every on-line transaction, where I can limit the amount that can be charged to it.

I am a 20 year Discover user, originally getting one in college and spending 10′s of $1000′s on this card. But they don’t care.

There are plenty of other companies. Go elsewhere.

]]> By: Curious Cat Management Improvement Blog » Southwest Not Delta or United http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-5118 Curious Cat Management Improvement Blog » Southwest Not Delta or United Mon, 14 Jun 2010 16:22:40 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-5118 [...] – Customers Get Dissed and Tell – Respect for Employees at Southwest Airlines – Very Bad Customer Service from Discover Card by John Hunter   Tags: Customer focus, Management, Systems thinking Comments (0) [...] [...] – Customers Get Dissed and Tell – Respect for Employees at Southwest Airlines – Very Bad Customer Service from Discover Card by John Hunter   Tags: Customer focus, Management, Systems thinking Comments (0) [...]

]]> By: Curious Cat Management Blog » Aligning Marketing Vision and Management http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-4952 Curious Cat Management Blog » Aligning Marketing Vision and Management Tue, 23 Mar 2010 15:45:04 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-4952 With marketing messages that are not congruent with your management systems you disrespect your customers and your employees... With marketing messages that are not congruent with your management systems you disrespect your customers and your employees…

]]> By: Unhappy Discover Customer http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-3342 Unhappy Discover Customer Thu, 12 Jun 2008 18:37:50 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-3342 Yeah, I had one occasion to contact Discover Card's customer service team, many years ago. It was the second-worst customer service I'd ever received. (The worst was a guy who installed a new transaxle in my VW. The car wouldn't reverse and he asked me whether I had a long driveway.) I still have the Discover Card just because having the extra credit available helps my FICO score, but it's the last card I would use. Yeah, I had one occasion to contact Discover Card’s customer service team, many years ago. It was the second-worst customer service I’d ever received. (The worst was a guy who installed a new transaxle in my VW. The car wouldn’t reverse and he asked me whether I had a long driveway.) I still have the Discover Card just because having the extra credit available helps my FICO score, but it’s the last card I would use.

]]> By: FormerandNever AgainDiscovercardholder http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-3274 FormerandNever AgainDiscovercardholder Thu, 24 Apr 2008 15:57:47 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-3274 During a divorce the ex to be never paid her Discover card bill and she took off. Discover card decided that since we were married at the time she got the card I had to repay it, the problem was they never informed me and went straight to court and seized my bank account. After paying them the remaining ammount owed on the account, they agreed to remove it from MY credit report. Now 5 years later the Discover card sued me again for the SAME debt. After mailing them copies of the checks they cashed, they claim they never received the mail. They also refuse to remove it from my credit report. I used certified mail the last time to send them copies of the checks and they refused to accept it! From a debt of under $5,000.00 that was paid TWICE, they now claim they are owed more than $14,000.00! During a divorce the ex to be never paid her Discover card bill and she took off. Discover card decided that since we were married at the time she got the card I had to repay it, the problem was they never informed me and went straight to court and seized my bank account. After paying them the remaining ammount owed on the account, they agreed to remove it from MY credit report. Now 5 years later the Discover card sued me again for the SAME debt. After mailing them copies of the checks they cashed, they claim they never received the mail. They also refuse to remove it from my credit report. I used certified mail the last time to send them copies of the checks and they refused to accept it! From a debt of under $5,000.00 that was paid TWICE, they now claim they are owed more than $14,000.00!

]]> By: Curious Cat Management Improvement Blog » Customers Get Dissed and Tell http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-3162 Curious Cat Management Improvement Blog » Customers Get Dissed and Tell Fri, 29 Feb 2008 04:23:08 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-3162 Maybe the business schools decided to cut down Deming’s ideas to just eliminating inspection and a couple other sound bites. And then tell the MBA's not to bother reading all the rest of that… Maybe the business schools decided to cut down Deming’s ideas to just eliminating inspection and a couple other sound bites. And then tell the MBA’s not to bother reading all the rest of that…

]]> By: Curious Cat Management Improvement Blog » iPhone + AT&T = Yikes http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-222 Curious Cat Management Improvement Blog » iPhone + AT&T = Yikes Tue, 31 Jul 2007 00:31:57 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-222 What an embarrassment. And the fact that the companies that provide such “service” are not even embarrassed is even more embarrassing... What an embarrassment. And the fact that the companies that provide such “service” are not even embarrassed is even more embarrassing…

]]> By: Curious Cat Investing and Economics Blog » Customer Hostility from Discover Card http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-171 Curious Cat Investing and Economics Blog » Customer Hostility from Discover Card Sat, 07 Jul 2007 20:59:07 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-171 I am not even expecting good customer service but how about just the absence of customer hostility... I am not even expecting good customer service but how about just the absence of customer hostility…

]]> By: Curious Cat Investing and Economics Blog » $10 DSL http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-164 Curious Cat Investing and Economics Blog » $10 DSL Thu, 28 Jun 2007 01:13:13 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-164 t seems to me we are getting less and less ethical. We just accept that companies are going to try and trick customers into paying as much as possible... t seems to me we are getting less and less ethical. We just accept that companies are going to try and trick customers into paying as much as possible…

]]> By: SuccessWarrior http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/comment-page-1/#comment-159 SuccessWarrior Sat, 16 Jun 2007 15:45:27 +0000 http://investing.curiouscatblog.net/2007/06/15/incredibly-bad-customer-service-from-discover-card/#comment-159 I think that they completely own so many people that they don't worry about customer service. There has been a shift of power. So many people are credit beggars that credit card companies don't have to be nice to get customers. They lose you, they gain 100 to replace you. I think that they completely own so many people that they don’t worry about customer service. There has been a shift of power. So many people are credit beggars that credit card companies don’t have to be nice to get customers. They lose you, they gain 100 to replace you.

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