Comments on: Poor Customer Service: Discover Card

By: Fred

Fred — Thu, 27 Dec 2012 20:05:24 +0000

I have been on hold for over 42 minutes waiting for a Discovercard representative to pick up our call. We use all of the major credit cards but have never had anything as bad as this … Iam trying to report a lost credit card and it is important to get this done as soon as possible since any lengthy delay allows time for the card to be used by someone else. If I hang up i will have to call again eventually and who knows how long that could take. I would like to know the names and addresses of the people that run this company and those names should be published. These people should not be legally allowed to have a business – there has to be a legitimate way to shut them down.

By: nan

nan — Mon, 02 Nov 2009 18:34:52 +0000

I was charged on my Discover card account for the stupid identity and payment protection program that I did not authorize, I called them many times, and their manager’s bad attitude towards customers’ complain really impressed me. Finally I was told they canceled the plans, but I still have to pay 10$ for it, which means customers need to pay for their mistake, they are playing tricks with customers, be careful, never ever open a discover card, and if you did, watch your account carefully and frequently check it, or cancel the account

By: Dormon Trippler

Dormon Trippler — Fri, 28 Aug 2009 19:25:08 +0000

I was charged on my Discover card for someting I did not order.When I called about it they gave me such a run around.This was a few days ago and I still do not know if is removed my account.

By: Dick

Dick — Sat, 27 Dec 2008 19:50:14 +0000

Discover discontinued my card without any prior notice … all of asudden I tried to use it and it was rejected. I called. They “ooopsed” me and reinstated my card. I made transaction and paid bill. Now (Dec 27) I get notice from a merchant from whom I ordered Christmas gifts that my Discover Card was not approved. I called Discover and lo and behold, they had discontinued it again … with an “ooops, don’t know why.” They would willingly reactivated it. Fool me once, shame on you — fool me twice, shame on me!

By: Anonymous

Anonymous — Tue, 16 Dec 2008 23:55:28 +0000

I think we do have to give the customer service folks a break! I think we often forget they are real, live people on the other end of that phone. It is easy to think of these big corporations as “evil”, but we must also remember that they are following standard policy to make the business run smoothly. Personally, if I found fraudulent charges on my credit card, I would want my existing account closed, just so I would not have to go through the (potential) hassle of having charges reversed every month OR having the fraudulent company use up my credit limit, thereby rendering my credit card useless until the situation was repaired again and again and again. Talk about a waste of time! Remember, they are trying to help us, the consumer, and I believe the most efficient way to do that would to just get a new account!

By: Curious Cat: Gmail Failure

Curious Cat: Gmail Failure — Sat, 14 Jun 2008 21:08:33 +0000

That it was a policy decision to break access without notice or explanation I find extremely worrying, however. How am I suppose to trust that they will not do so at any point in the future…

By: CuriousCat: Why is Customer Service So Bad?

CuriousCat: Why is Customer Service So Bad? — Sat, 24 May 2008 14:41:17 +0000

given the preference of business to continually horrible service it should be that you can just provide plan mediocre service and take their business…

By: Debbie Jackson

Debbie Jackson — Thu, 28 Feb 2008 01:03:13 +0000

Who really regulates banks and credit card companies? Is there anyone out there that you can really call and get a live person that actually knows the rules of their bank? US Bank is one that makes up the rules as they go along. If you call their 24/7 line, you get someone on the phone that can’t answer your questions, will never admit a bank mistake, and doesn’t even know their supervisor’s name (just ask them, I did). Record all your phone conversations with US Bank. If you ask them a question and get an answer, you can call the next day and get a different answer. I also found out that when you call their 24/7 “Customer Service” line, they don’t make notes on your account on why you called and what service they gave you. When I asked why they don’t do this, I was told “the customer has to request us to make notes on their account.” I have never dealt with a bank that didn’t know what the left hand was doing with the right hand. Their policies are made up as they go along and talking to the customer service line is like talking with my dead grandmother. No matter how far up the line you go, it’s never US Bank’s fault (even if you have proof) and they will ALWAYS blame the customer. I can hardly wait until I get everything either paid off or transfered to reputable bank. Anyone else have problems with them?

By: Curious Cat: Americans are Drowning in Debt

Curious Cat: Americans are Drowning in Debt — Tue, 26 Feb 2008 02:41:29 +0000

The story is a bit boring. People spend money they don’t have. But it is hard to ignore the story when it is so important. And so many people are foolishly ruining their financial future…

By: Curious Cat: Legislation to Address the Worst Credit Card Fee Abuse - Maybe

Curious Cat: Legislation to Address the Worst Credit Card Fee Abuse - Maybe — Mon, 03 Dec 2007 00:20:20 +0000

If instead you look at who paid politicians and then see how they vote it is pretty clear why such abuse is allowed to continue for years…