Comments on: Incredibly Bad Customer Service from Discover Card

By: Practicing Mistake-Promoting Instead of Mistake-Proofing at Apple » Curious Cat Management Improvement Blog

Thu, 05 Jun 2014 09:39:49 +0000

[…] Deming and Software Development – Mistake Proofing Deployment of Software Code – Incredibly Bad Customer Service from Discover Card – How to […]

By: Carl S.

Carl S. — Sun, 04 Nov 2012 21:05:37 +0000

I have to also agree with the last comment (Jane), between my personal and business credit cards, Discover represents only $1 in $100 of charges, yet almost the problems I ever have to contact my credit card companies for are Discover.
Their customer service and even more so their so called supervisors dishonest and disrespectful.

Discover will find any way they can to not credit their rewards program, and then when redeemed not send gift cards, etc.
After we are sure all that is owed is paid to us, we are done with this dishonest company forever

By: Jane

Jane — Mon, 01 Oct 2012 15:20:12 +0000

Indeed!!! I had the worst customer service experience with Discover!! Not just refuse to help, they also sound very rude and provide tons of wrong information, same issue you speak to 3 representatives they gave you 3 different answers. I feel relieved I closed my discover card.

By: SH

SH — Sat, 18 Sep 2010 08:50:31 +0000

They tell you that you get 60 days only to dispute a charge. I have tried disputing charges with them and they respond that they refuse to take the claim and want me to “work it out” with whoever placed the charge. In the meantime, the 60 day clock is ticking and they’ve got you.

I have my balance down to $0 and now use a credit card that through Charles Schwab that allows me to set up a unique credit card # for every on-line transaction, where I can limit the amount that can be charged to it.

I am a 20 year Discover user, originally getting one in college and spending 10’s of $1000’s on this card. But they don’t care.

There are plenty of other companies. Go elsewhere.

By: Curious Cat Management Improvement Blog » Southwest Not Delta or United

Curious Cat Management Improvement Blog » Southwest Not Delta or United — Mon, 14 Jun 2010 16:22:40 +0000

[…] – Customers Get Dissed and Tell – Respect for Employees at Southwest Airlines – Very Bad Customer Service from Discover Card by John Hunter Tags: Customer focus, Management, Systems thinking Comments (0) […]

By: Curious Cat Management Blog » Aligning Marketing Vision and Management

Curious Cat Management Blog » Aligning Marketing Vision and Management — Tue, 23 Mar 2010 15:45:04 +0000

With marketing messages that are not congruent with your management systems you disrespect your customers and your employees…

By: Unhappy Discover Customer

Unhappy Discover Customer — Thu, 12 Jun 2008 18:37:50 +0000

Yeah, I had one occasion to contact Discover Card’s customer service team, many years ago. It was the second-worst customer service I’d ever received. (The worst was a guy who installed a new transaxle in my VW. The car wouldn’t reverse and he asked me whether I had a long driveway.) I still have the Discover Card just because having the extra credit available helps my FICO score, but it’s the last card I would use.

By: FormerandNever AgainDiscovercardholder

FormerandNever AgainDiscovercardholder — Thu, 24 Apr 2008 15:57:47 +0000

During a divorce the ex to be never paid her Discover card bill and she took off. Discover card decided that since we were married at the time she got the card I had to repay it, the problem was they never informed me and went straight to court and seized my bank account. After paying them the remaining ammount owed on the account, they agreed to remove it from MY credit report. Now 5 years later the Discover card sued me again for the SAME debt. After mailing them copies of the checks they cashed, they claim they never received the mail. They also refuse to remove it from my credit report. I used certified mail the last time to send them copies of the checks and they refused to accept it! From a debt of under $5,000.00 that was paid TWICE, they now claim they are owed more than $14,000.00!

By: Curious Cat Management Improvement Blog » Customers Get Dissed and Tell

Curious Cat Management Improvement Blog » Customers Get Dissed and Tell — Fri, 29 Feb 2008 04:23:08 +0000

Maybe the business schools decided to cut down Deming’s ideas to just eliminating inspection and a couple other sound bites. And then tell the MBA’s not to bother reading all the rest of that…

By: Curious Cat Management Improvement Blog » iPhone + AT&T = Yikes

Curious Cat Management Improvement Blog » iPhone + AT&T = Yikes — Tue, 31 Jul 2007 00:31:57 +0000

What an embarrassment. And the fact that the companies that provide such “service” are not even embarrassed is even more embarrassing…