Comments on: Customer Hostility from Discover Card

By: Mike

Mike — Mon, 24 Aug 2009 21:09:21 +0000

Discover Card has sunk to a new low. Their 5% cash back BONUS that you have to sign up for. They will give you 5% for qualifying purchases, such as gas, restaurants, hotels etc. The group changes quarterly. The kicker is that you can only charge up to $300.00 for the 5%, that’s right you can get a whopping $15.00, which is only $12.00 more than you would have received at the 1% level. They give you the impression you can get up to $300.00 using the 5% BONUS program. What a scam!!!

By: Carrie T

Carrie T — Thu, 17 Jul 2008 20:13:22 +0000

I have been with AM EX for a couple years now and have found fabulous customer service with any issue that I have had. I was very impressed the way they dealt with a fraudulent charge that appeared on our statement. They looked right into it and took it off for us. If only companies like Discover would realize the importance of getting back to the basics and making loyal attachments with their customers. I saw an interview with Rich Hanks the president of a company called mindshare who talks all about his bettering customer service philosophies. It was very interesting.

By: charlotte

charlotte — Mon, 17 Mar 2008 20:58:10 +0000

re: bob in orlando – i’ve had huge problems with best buy too. they refused to honour a gift certificate i was given when they couldn’t locate the sale in their system. an hour and a half later they finally found it…

By: Bob in Orlando

Bob in Orlando — Thu, 18 Oct 2007 19:28:03 +0000

Don’t get me started on HSBC. And while I’m at it, I will never buy at Best Buy again because (1) they use HSBC for their “six months same as cash” sales and (2) when anything goes wrong…disputes with the bill, etc,…Best Buy will defer everything to HSBC, rather than help the customer. The only thing that will fix the problems with HSBC is to bring the attorney general in to ban them from doing business in Florida (or anywhere). So, avoid Best Buy and any other store using these financial rogues.

By: Steve

Steve — Wed, 03 Oct 2007 02:36:49 +0000

Don’t bother to look at HSBC, or CapitalOne. I’ve had to close accounts with both of these banks JUST BECAUSE it was SO HARD to speak to an actual person who knew where I was supposed to be routed. In the case of CapitalOne, I spent over an hour and a half of my time either on hold or being transferred to someone else, and each time I had to reverify the same information I’d given to the person before. In the case of each bank, I ended up closing the account, cutting up the card, and paying off the account by end of month. I will NOT tolerate shoddy service!

I’m sorry, I can’t provide you with any information as to which credit card companies treat their customers WELL…I haven’t encountered any – YET.

Good luck getting your situation resolved.

By: PJN

PJN — Fri, 28 Sep 2007 00:35:05 +0000

Have you ever noticed that there are blog sites to complain about every company in existence. In fact, the web
and blogging sites have been so overrun with everyone’s opinions, educated or not, that they are starting to be
more irrelevant, and less useful. Hell, if you do a Google search looking for a good company, odds are that you
will not find one. (People are MUCH more likely to complain about a company/product, rather than taking a moment
to voice a good experience. Yep, cyberspace is littered with with all of our rants. So, here’s my contribution!

By: CuriousCat: Credit Cards Ratings

CuriousCat: Credit Cards Ratings — Mon, 10 Sep 2007 22:06:56 +0000

In a survey of more than 36,000 cardholders conducted by Consumer Reports, five of the largest MasterCard and Visa issuers…earned mediocre rating scores…

By: Curious Cat Investing and Economics Blog » Majoring in Credit Card Debt

Curious Cat Investing and Economics Blog » Majoring in Credit Card Debt — Mon, 10 Sep 2007 22:05:19 +0000

Credit card companies have learned to profit by gauging their customers. If they claim that they are trying to teach good financial habit then the university to set up a contract to favor that. If bad practices occur (students not paying off the full balance say) they the credit card companies don’t get to make a profit on that…

By: Curious Cat Management Improvement Blog » More Bad Customer Service Examples :-(

Sun, 19 Aug 2007 14:11:04 +0000

It is sad to see so many examples of bad customer service. I wish enough companies would adopt management improvement principles so that at least I could avoid dealing with the others altogether…

By: CuriousCat: Providing Customer Service - Web Hosting

CuriousCat: Providing Customer Service - Web Hosting — Thu, 16 Aug 2007 04:06:01 +0000

Exactly right. Find ways to provide good service – not excuses to explain bad service. Delighted customers drive business success.