Squeezed by credit card companies
Over-the-limit fees aren’t the only tactic in the credit card companies’ bag of tricks. There are a slew of penalties, fees and other billing practices that can cause consumers to find themselves drowning in debt.
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But even borrowers who pay their bills on time can fall victim to deceptive practices used by the card issuers and get slammed with rising interest and hidden fees, which have become the industry norm in recent years.
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many banks calculate finance charges using what’s called double-cycle billing, a confusing practice that averages out the balance from your previous two bills. So if you carry a balance and pay a finance charge one month, you’ll get hit with a finance charge on your next bill as well, even if you’ve paid off the balance.
Then, there’s a practice known as “trailing interest” - another “gotcha” to watch out for, Arnold said. If you send in a payment according to the full amount on your statement, you may find that you still owe a small balance next month. That’s because you accrued interest between the time you sent the payment and when it was posted to your account.
As previous posts have pointed out you really need to keep your eye on your credit card company as though they will trick you out of your money given any chance to do so.
Related: Don’t Let the Credit Card Companies Play You for a Fool - Managing Your Credit Card Successfully - Sneaky Credit Card Fees - Legislation to Address the Worst Credit Card Fee Abuse, Hopefully
As the credit card companies continue to prove they are not interested in providing value to the customer and making a fair profit from the value they provide. Instead they attempt to do whatever they can to get money from customers. I would guess because they can get more from careless customers that don’t block each attempt to take their money than the companies have to pay back or pay in fines.
J.P. Morgan Chase — What Every Person With A Credit Card Should Know
Canceling cards from companies that repeatedly treat customers as a source of ill gotten gains is wise. Unfortunately most options seem to be led by the same unethical tactics. Some credit unions seem to actually believe in providing a fair service and treating customers with honesty and integrity (though many just outsource credit card service to a company that has no interest in the mission of the credit union to serve members). During the era of the robber barrons it was accepted that business was amoral. Since then it is understood morality applies in the business world - some people just case less about morality than cash.
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Regulators zero in on credit card reform
The plan would allow consumers more time to pay their monthly bill. It would prevent companies from applying interest-rate increases retroactively to pre-existing balances. And it would ban “double cycle billing,” a practice that computes finance charges based on previous billing cycles.
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U.S. consumers were saddled with $850 billion in credit card debt as of the end of last year, according to the Consumer Federation of America.
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“It’s a good first step in addressing a number of abusive practices,” said Travis Plunkett, legislative director at the consumer federation. “However, it will still be necessary for Congress to step in because the proposal only deals with a few of the problems that have been identified.”
At the same time, legislators could have quite a fight on their hands. Previous efforts trying to reform the industry have largely failed, while recent legislative proposals have found little support among GOP lawmakers.
The credit card companies pay politicians a great deal of money. That is the reason sensible regulation has failed. Now those fighting for sensible regulation have to have such an obvious case that even those taking huge amounts of money from the credit card companies can’t stymie sensible rules. Remember to follow our credit card tips to avoid the pitfalls that catch so many - that don’t read our blog 
Related: Legislation to Address the Worst Credit Card Fee Abuse, Maybe - Sneaky Fees - Incredibly Bad Customer Service from Discover Card - Hidden Credit Card Fees
The story is a bit boring. People spend money they don’t have. But it is hard to ignore the story when it is so important. And so many people are foolishly ruining their financial future. When credit cards put you in jeopardy
Please stop. Don’t spend money you don’t have. Don’t think those political “leaders” that practice the same spending money they don’t have financial management are worthy of respect and don’t follow the bad example they continue to set.
The article gives some tips. I would suggest the tips for using your credit cards I have blogged about earlier. But the main thing is really simple: don’t use your credit card for loans - pay off your full balance every month. Save money for things you want. When you have the money saved, then buy them. This is not rocket science it is pretty darn easy. Don’t spend what you don’t have.
Related: Too Much Stuff - Financial Illiteracy Credit Trap - Poor Customer Service from Discover Card - Trying to Keep up with the Jones - Raising Taxes on Future Generations
The use of sneaky fees by service companies is growing
In early February, United Airlines began to charge customers $25 for an extra bag. Some rental car companies charge an airport concession fee if the lot is conveniently located near the airport. A hotel in Las Vegas now bills customers for any item they take out of the minibar for more than 60 seconds, even if it is not consumed. Some bank gift cards lose part of their value if not used by a certain date.
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banks collect up to a 3 percent processing fee for third-party credit transactions. Most of that 3 percent is called the “interchange fee.” That fee has outraged merchants in continental Europe, where credit card use is sparse and consumers are accustomed to debit cards. In December the European Commission won a case against Mastercard that requires it to eliminate interchange fees within the next six months.
As I have mentioned before the problems of bad practices by financial companies and the unfortunate truth that they force you to be on guard against them tricking you and taking your money. The Curious Cat credit card tips page provides advice on how not to get tricked by credit card companies into paying big fees along with some other tips.
It a shame financial companies don’t seem to believe in providing an honest service and making a profit as part of provide good value. Instead you have to watch them with the belief they will take you money if they can trick you (through hidden fees, misleading ads…). And it is sad other companies are expanding such anti-customer methods to other markets.
Related: Credit Card Currency Conversion Costs - Bad Practice: .05% Interest - Customer Hostility from Discover Card - Challenge Those Credit Fees
After years of complaints about abusive practices that trap borrowers in an endless debt cycle, federal and state officials are shining light on the most controversial practices and preparing changes that would make card companies’ policies more consumer-friendly. The fight between consumer advocates and the banks that issue credit cards has been simmering for decades.
I used to be surprised how badly the banks would treat customers and how little the government would do to prohibit abuse by banks and the like (those companies that pay the politicians huge amounts of money). However, I have seen how bad things have to get before the payoffs can’t prevent massive abuses from at least getting a decent hearing. But I also have learned you shouldn’t believe sensible legislation will pass if it, in any way, could be negative toward those paying large sums to politicians. It can happen but money the influence of payments is huge (which is pretty obvious and not at all surprising to anyone). Without factoring in huge payments it is hard to understand what is going on in Washington. If instead you look at who paid politicians and then see how they vote it is pretty clear why such abuse is allowed to continue for years.
Related: Credit Card Tips - Hidden Credit Card Fees - Poor Customer Service from Discover Card - Lobbyist Assure Future Taxpayers Will Pay Taxes Private Equity Deals Avoid
First, it is sad that college students are so lame they can’t even understand basic personal finance concepts like high interest credit card debt is very bad. But millions of them seem to actually be that lame (not exactly a great sign from our future leaders :-/). The credit card companies actually claim: “Our overall approach toward college students is to help them build good financial habits and a credit history that prepares them for a lifetime of successful credit use.” Does anyone believe this? A related articles discussed how much cash universities were taking from credit card companies: The Dirty Secret of Campus Credit Cards.
It really isn’t that hard to do the right thing. Credit card companies have learned to profit by gauging their customers. If they claim that they are trying to teach good financial habit then the university to set up a contract to favor that. If bad practices occur (students not paying off the full balance say) they the credit card companies don’t get to make a profit on that - since it would be rewarding failure by the credit card company. How you want to do this is up to you but I can’t think of several ways. It is pretty simple - don’t let the credit card companies profit by encouraging stupid credit card use - like they do now.
Yes, creating a climate where the universities focus on the credit card companies actually doing what they say they want to do is a new way of thinking. But paying universities millions to market exorbitantly expensive financial products that harm students finances and teach them bad financial lessons is not some grand tradition passed down from Cambridge 200 years ago. Obviously neither side minds doing things differently for the right amount of cash. Lets see if they mind doing so to help the students learn. My guess is they will mind doing that. But I will be happy if I am proved wrong. My guess is that some schools would (and maybe even are doing this) - some schools really do care about helping their students learn.
The universities could choose to use their clout to help student instead of just getting a big payday for themselves. That would be a good lesson for students to learn. Much more effective then telling students they really should act ethically and not only chase after the dollars after they graduate. Such “advice” rings pretty hollow if you see that same university selling students out for a quick buck.
Related: Poor “Customer Service” from Discover Card - Credit Card Tips - Don’t Let the Credit Card Companies Play You for a Fool
The best and worst credit cards:
Consumer Report’s survey on the best and worst credit cards found that five of the largest MasterCard and Visa issuers earned so-so ratings. The card issuer USAA Federal Savings, which scored 95 points out of a possible 100, earned the highest rating. The Navy Federal Credit Union and other credit unions followed suit with high scores. The top three rated issuers charged interest rates between 9 percent and 11 percent.
That’s much lower than the two lowest-rated issuers, Direct Merchants (scoring 67 points) and Washington Mutual’s Providian (earning 61 points), which both charge 17 percent. And there is good news for anyone shopping for a card. Until recently the USAA Federal Savings card has been limited to members of the military, retired military personnel and their families. It’s now opened up its membership policy so that almost anyone can join.
Related: Credit Card Tips - Hidden Credit Card Fees - Customer Hostility from Discover Card (I got another “negative invoice” from Discover - still no check)
I am not even expecting good customer service but how about just the absence of customer hostility. The latest from Discover Card. I still have not received the money they said they would send (waiting more than a month now) - this is the amount they overcharged my bank (after they had already been told the charges were invalid, I guess it is acceptable to charge me for charges they new were invalid? But heck even accepting that how about paying that money back as they said they would). Amazingly they did send me a “bill” [with a balance they owe me instead of me owing them so it is not really a bill in the sense of money I owe them] for the account they said didn’t exist which was the reason they claimed that they could not pay the cash back bonus they promised. If people didn’t expect credit card companies to provide outrageously bad customer service wouldn’t this be seen as shockingly bad - so much so that certainly no company would tolerate it if it was brought to their attention. Well, we have evidence that such a thought is not true when dealing with Discover Card.
So according to Discover they don’t owe the money on the cash back bonus they promised because the account is closed. Yet they send me a bill (with a balance owed to me but it is exactly like the bill I would get from them each month including the cashback bonus section where instead of listing the amount they promised to pay me they list $0) that has an new account number on it. Paying what they promised in cash back bonus doesn’t seem like it would be hard (and frankly I can’t imagine not paying it in this circumstance can be acceptable according to the rules but who has the time to try and fight with them). And they don’t send the money that even they agree they owe, but instead just send a bill? What are they thinking?
As I said in a previous post if Discover Card pays the money they owe I will add an equal amount of my own money and lend that amount through Kiva (a charity that arranges loans from individuals to those in need worldwide on the micro-lending model). And I will either continue to roll those loans over for at least 10 years or I will donate the entire amount to a micro-lending charity (if for example Kiva shuts down or I decide that they are not doing a good job or whatever).
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I got my bill from Discover Card and Discover acts as though it is my problem that they have charged me for things I did not authorize. They then say the only way to be safe is to close this account and open a new one (a waste of my time). I would think it would be easy to not charge customers from fraudulent places but Discover seems to think this is beyond them. Once I was transferred to the fraud person (the 3rd person I had to speak to) they said they frequently saw fraud reports for this company and so it would most likely be fixed without a problem. They then said ok, we can setup a new account. I told them that I told the previous person if Discover didn’t fix this without closing the existing account I would take my business elsewhere so no new account was needed.
What do I want from a credit card? I want to be able to use it to buy what I want. I want them to not charge me for things I don’t authorize. If I tell them I have been charged for something I didn’t order I want them to think that is a problem and fix it. I want good customer service which basically boils down to being able to reach them on the phone without wasting a bunch of my time and having the person that answers treat me like a valued customer they want to serve instead of acting as though I was bothering them. Their failure (charging me for things that I did not authorize) was wasting my time. Those are the important factors. Now if I can get a cash rebate too, great. Anyone have suggestions? Since I don’t carry a balance I don’t care what the interest rate is.
It is fairly amazing how horrible the customer service is for credit cards given the huge profits the companies make. The main thing I want is one that treats my time as valuable and does everything it can to avoid wasting my time.
Update (from the Washington Post today): Americans Can’t Do Without Their Credit Cards, But the Card Companies Are Another Matter